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Helpdesk - Support

Need Help? We're Here for You. 🤝

At Musufa Sdn. Bhd., we believe that great support is just as critical as a great implementation. We're dedicated to helping you succeed, which is why we offer comprehensive support for all our products and services, including ERPNext, Odoo, Azure, Oracle, AWS, SAP, GCP, and Deen Assist and all our other products.

Get Instant Answers with Our AI Agent, Fahm

Looking for a quick solution? Our AI agent, Fahm, is available 24/7 to provide instant support. It intelligently understands and answers your questions in all major local languages in Malaysia, including Malay, English, Mandarin, and Tamil, as well as a wide range of international languages.

By leveraging our extensive knowledge base and repository of past experiences, Fahm can answer your troubleshooting requests and functional queries instantly. If it can't find the answer, don't worry—it will seamlessly hand off your request to the next available support staff member.

Contact Our Team Directly

Prefer to speak with a human? We're here to help. We take every customer support request as seriously as an implementation request, ensuring you get the care you need. Email address below.

Our Support Offerings

We provide various support options tailored to your needs.

Post-Implementation Support

New to our services? We generally provide a complimentary three-month post-implementation support period to ensure a smooth transition.

ERPNext Support Tiers for Malaysian SMEs

Our support is designed to cover both technical and functional issues across all ERPNext domains, including Accounts & Audits, HR & Payroll, Sales & Purchases, and more.

Please note: Our business hours are Monday to Friday, 9:00 AM to 5:00 PM MYT, excluding public holidays.

Here is a breakdown of our support tiers to help you choose the right one for your business: