🚀 Try Our Latest AI App: Deen Assist! - Limited Time FREE (Sign Up Now, Before It Ends!) 🔥
At Musufa Sdn. Bhd., we believe that great support is just as critical as a great implementation. We're dedicated to helping you succeed, which is why we offer comprehensive support for all our products and services, including ERPNext, Odoo, Azure, Oracle, AWS, SAP, GCP, and Deen Assist and all our other products.
Looking for a quick solution? Our AI agent, Fahm, is available 24/7 to provide instant support. It intelligently understands and answers your questions in all major local languages in Malaysia, including Malay, English, Mandarin, and Tamil, as well as a wide range of international languages.
By leveraging our extensive knowledge base and repository of past experiences, Fahm can answer your troubleshooting requests and functional queries instantly. If it can't find the answer, don't worry—it will seamlessly hand off your request to the next available support staff member.
Prefer to speak with a human? We're here to help. We take every customer support request as seriously as an implementation request, ensuring you get the care you need. Email address below.
We provide various support options tailored to your needs.
Post-Implementation Support
New to our services? We generally provide a complimentary three-month post-implementation support period to ensure a smooth transition.
ERPNext Support Tiers for Malaysian SMEs
Our support is designed to cover both technical and functional issues across all ERPNext domains, including Accounts & Audits, HR & Payroll, Sales & Purchases, and more.
Please note: Our business hours are Monday to Friday, 9:00 AM to 5:00 PM MYT, excluding public holidays.
Here is a breakdown of our support tiers to help you choose the right one for your business:
Lock in your savings by signing up for a longer service term. Enjoy greater discounts the longer you commit.
6-Month Plan: Get 15% off your total subscription cost.
12-Month Plan: Get 22% off your total subscription cost.
24-Month Plan: Get 31% off your total subscription cost.
Ready to get the support you need? Book a free consultation on this, we will help you choose support plan that's right for you.
Customer Support Email: