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Terms of Use

Effective Date: Dec 26th, 2024

These Terms of Use ("Terms") govern your access to and use of the website www.musufa.com.my ("Website") operated by Musufa Sdn. Bhd. ("Musufa," "we," "us," or "our"), a Malaysian IT consulting company. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Acceptance of Terms

By using the Website, you acknowledge that you have read, understood, and agree to these Terms. We may update these Terms at any time, and your continued use constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

2. Use of the Website

The Website provides information about Musufa’s IT consulting services for Malaysian SMEs across various industries, offering innovative technology solutions to support digital transformation.
You agree to use the Website for lawful purposes only, in compliance with Malaysian laws, including the Communications and Multimedia Act 1998, enforced by the Malaysian Communications and Multimedia Commission (MCMC).
You may not:
- Use the Website for illegal activities or to transmit harmful, offensive, or unlawful content.
- Attempt to gain unauthorized access to our systems or networks.
- Interfere with the Website’s functionality, such as by introducing viruses or malicious code.

3. Abuse of Service

You agree not to misuse, overuse, or engage in any activity that causes excessive strain on our Website, applications, tools, services, or bot service (Fahm or others), including but not limited to flooding, spamming, or denial-of-service attacks ("Abuse of Service").
We reserve the right to suspend or terminate your access immediately if we detect any Abuse of Service, at our sole discretion, to protect the integrity and availability of our services for all users.

4. Intellectual Property

All content on the Website, including text, graphics, logos, and software, is the property of Musufa Sdn. Bhd. and protected by the Copyright Act 1987 (Malaysia) and international copyright laws.
You may not copy, distribute, or modify any content without our prior written consent, except for personal, non-commercial use.
The Musufa name, logo, and tagline “SHARE: Solutions Helping All Reach Excellence” and abbreviation: Abbreviation (Mission for Unified Sharing, Uplifting Fahm and Advancement (AI)) are our trademarks and may not be used without permission.

5. User Responsibilities

When interacting with features like our Fahm bot service for support, sales, or general inquiries, you agree to provide accurate information.
You are responsible for any activity conducted through your interactions with the Website, including ensuring the confidentiality of any submitted data.

6. Third-Party Links

The Website may include links to third-party sites (e.g., LinkedIn, Facebook). We are not responsible for the content, accuracy, or practices of these sites, and you access them at your own risk.

7. Disclaimer of Warranties

The Website, applications, tools, services, and bot service are provided “as is” without warranties of any kind, express or implied, including accuracy, reliability, or fitness for a particular purpose.
We provide reasonable service levels but do not guarantee 100% uptime or uninterrupted access unless separately agreed upon in writing. We are not liable for any disruptions or downtime caused by factors beyond our control.

8. Limitation of Liability

To the extent permitted by Malaysian law, Musufa Sdn. Bhd. shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website, applications, tools, services, or bot service, including loss of data, profits, or business opportunities.
Our total liability for any claim shall not exceed RM 100.

9. Privacy

Your use of the Website is subject to our Privacy Policy, which complies with the Malaysian Personal Data Protection Act (PDPA) 2010. By using the Website, you consent to the collection and use of your data as outlined in the Privacy Policy.

10. Termination

We may suspend or terminate your access to the Website, applications, tools, services, or bot service at our discretion, without notice, if you violate these Terms or engage in harmful conduct.

11. Governing Law